Privacy Policy

What Information We Collect

When you contact us for a consultation or project inquiry, we'll typically ask for your name, email, phone number, and project details. If we're working together on a project, we'll need more specifics - property addresses, budget ranges, that sort of thing.

Our website uses basic analytics to see which pages people actually look at and how they found us. Nothing creepy, just standard stuff like your IP address, browser type, and which pages you visited. Helps us figure out if anyone's actually reading our sustainability page or if we're just talking to ourselves.

How We Use Your Information

Pretty straightforward - we use your contact info to respond to inquiries, send project updates, and occasionally share news about what we're working on (only if you've said that's cool with you).

Your project details help us understand what you're after and put together proposals that actually make sense for your needs. We're not selling your dream home plans to anyone or sharing your commercial project specs with competitors.

Sometimes we'll use project photos and info as case studies on our portfolio page, but we always get explicit permission first. Your privacy matters more than our Instagram feed.

Who We Share Information With

We work with consultants - engineers, landscape architects, contractors, and specialists. When we're collaborating on your project, we'll share relevant information with them. They're bound by their own professional standards and confidentiality agreements.

If you hire us, we'll share necessary details with municipalities and building departments as part of the permitting process. That's just how getting things built works in Canada.

We don't sell or rent your personal information to third parties. Period. We're not in that business.

Cookies and Tracking

Our website uses cookies - those little data files that remember you've been here before. We use them for basic functionality and analytics. You can disable cookies in your browser settings, though some features might not work as smoothly.

We use Google Analytics to understand our website traffic. Google has their own privacy policy about how they handle that data. If you're concerned, there are browser extensions that block analytics tracking.

Data Security

We use industry-standard security measures to protect your information. Email encryption, secure file sharing platforms, password-protected systems - the basics that any professional firm should have in place.

That said, nothing's 100% secure on the internet. We do our best, but if you're sharing super sensitive info, give us a call instead.

Your Rights

You've got rights under Canadian privacy laws. You can ask us what information we have about you, request corrections, or tell us to delete your data (unless we're legally required to keep it for project documentation).

Want to opt out of our newsletter or updates? There's an unsubscribe link in every email, or just shoot us a message and we'll take care of it.

If you've got questions about how we're handling your information, contact us directly. We're happy to explain what's going on with your data.

Project Documentation

Here's something specific to architecture: we keep project files for a long time. Building codes, liability insurance, and professional standards require us to maintain records of our work. Even after a project's done, we're holding onto drawings, correspondence, and technical documents.

This isn't about being nosy - it's about professional responsibility. If there's ever a question about building performance or design decisions years down the road, we need those records.

Third-Party Links

Our website might link to other sites - manufacturer pages, sustainability resources, portfolio platforms. Once you click away from our site, you're subject to their privacy policies, not ours. We try to link to reputable sources, but we can't control what they do.

Changes to This Policy

We might update this privacy policy occasionally as our practices evolve or regulations change. We'll post the updated version here with a new date at the top. For major changes, we'll let existing clients know directly.